Privacy Policy

1. Introduction

Muni Slowbar ("we," "us," or "our") values the privacy and security of our customers' personal data. This Privacy Policy outlines how we collect, process, and protect your information when you use our website (https://munislowbar.com), place orders, or participate in our rewards program.

Our data processing activities are conducted in accordance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations, and other relevant issuances of the National Privacy Commission (NPC) of the Philippines.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you interact with our platform. This includes:

• Contact Information: Name, email address, mobile phone number.
• Delivery Information: Physical address, city, and geolocation data for delivery fulfillment.
• Order History: Details of the products you purchase, preferences, and rewards points earned.
• Device and Usage Information: We use automated tools like Google Analytics and Microsoft Clarity to collect technical data such as IP addresses, browser types, session recordings (mouse movements, clicks), and how you navigate our site.

Note: We do not store your credit card or payment information directly. All payments are processed securely through our third-party payment partner, Maya (PayMaya Philippines, Inc.).

3. Purpose of Collection

We process your personal data for the following purposes:

• To process and fulfill your orders for pickup or delivery.
• To calculate delivery fees via our logistics partner.
• To manage your participation in the Muni Slowbar Rewards program.
• To communicate with you regarding your order status, updates, or promotional offers (where you have consented).
• To improve our website performance, user experience, and service quality through behavior analytics.
• To comply with legal and regulatory requirements.

4. Disclosure and Third-Party Sharing

To provide our services, we may share your information with trusted third-party service providers under strict confidentiality agreements:

• Lalamove: For delivery fulfillment and real-time tracking.
• Maya (PayMaya): For secure payment processing.
• Google Analytics & Microsoft Clarity: For analyzing site traffic and user behavior.
• OneSignal: For sending order-related push notifications.

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law (e.g., for tax or accounting purposes). Once no longer needed, your data is disposed of in a secure manner.

6. Your Rights as a Data Subject

Under the Data Privacy Act, you are entitled to the following rights:

• Right to be Informed: You have the right to know if your data is being processed.
• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can ask us to correct any inaccuracies in your information.
• Right to Erasure (Blocking): You may request the removal or destruction of your personal data from our systems.
• Right to Object: You can object to the processing of your data, including for direct marketing.
• Right to Data Portability: You have the right to obtain your data in a portable format.
• Right to Damages: You may be entitled to indemnity for any damages sustained due to inaccurate, incomplete, outdated, false, unlawfully obtained or unauthorized use of personal data.

7. Security Measures

We implement organizational, physical, and technical security measures to protect your personal data against unauthorized access, alteration, or disclosure. This includes encryption, access controls, and regular system audits.

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data subject rights, please contact our Data Protection Officer (DPO) at: